Service/Repair Level Machine Classification (*see below)
Compact
Compact Luxury
Economy		 Mid-Range Premium JURA Professional All JURA machines with 20,000+ cups since last repair
Level 1
(30 - day warranty)		 $145.00 $175.00 $195.00
Level 2
(includes Service Level 1)		 $295.00 $395.00 $495.00
Level 3
 (machines with 6,000+ cups since the last repair or 6+ years old - includes Service Level 1)		 $395.00 $595.00 $695.00
Estimate to be provided by JURA Service prior to repair ✓ ✓

Pricing applies to JURA Service Centres in Canada only.
Taxes are not included in the pricing.
Prices are subject to change based on the overall maintenance and condition of the machine.
External parts and transport costs will be charged extra.

 
Machine Classification
Compact
Compact Luxury
Economy		 Mid-Range Premium
A1| D6 | ENA Micro 1| ENA 4 A5 | A9 | ENA Micro 9 | ENA Micro 90 | ENA Micro 9 | ENA Micro 90 | E6 | E8 | F7 | F8 S8 | J6 | J9 | J90 | J95 | J8 | S9 OTC | Z6 | Z7 | Z8 | Z9 | Z10 | GIGA 5 | GIGA 6 | GIGA 10
Models/not all parts available:
ENA 5 | ENA 7 | ENA 8 | ENA 9		 Models/not all parts available:
C9 | C90 | F70 | F9 | F90 | F50 | E40 | E55 | E75 | E80 | E85		 Models/not all parts available:
Z5 | S70 | S8 | S9 AG | S90 | S95 | J5

Service/Repair Level 1

All the labor needed to maintain your coffee machine, including small wear parts such as O-rings. If there are parts to be replaced following the inspection, an estimate will be provided. 

Level 1 Service Procedures:

  1. Entry diagnostic
  2. Cleaning & Descaling
  3. Verification of coffee quality and parameters
  4. Inspection of the following points:
    • Hydraulic system for leaks
    • Cleaning
    • Wear of parts
    • Flowmeter cleaning
    • Water inlet circuit and replacement of the water tank seal
    • Brew unit cleaning
    • Grinder cleaning and calibration
    • Coffee spout
    • Milk system
  5. Software update
  6. Control of machine operation (with coffee tests)
  7. Verification of all products
  8. Exit diagnostic
  9. External cleaning

Service/Repair Level 2 and 3

All the internal parts and labor needed to service/repair your coffee machine.

Level 2 & 3 Service Procedures:

  1. Full service as performed with Service/Repair Level 1
  2. Troubleshooting of the problem, part(s) replacement, repair, and testing

Exceptions & Exemptions

The following items are not covered by the Service/Repair program and additional charges will be applied for parts and labour. A quote will be provided before any and all work is completed for machines that are under this category:

  • Damage resulting from insufficient or inadequate packaging of the machines sent to the JURA Service Centre for repair.
  • Damage resulting from accidents, lightning, water, fire, poor ventilation, improper handling, external contaminants, or any other cause beyond the control of JURA (please refer to your warranty manual for details).
  • External parts and removable parts (examples: drip tray, spout, water tank, foamer, etc.)
  • An additional charge of 20% will be added for units opened by unauthorized persons.
  • JURA Canada's warranties apply only to Canada.
  • When it is possible for the service department to perform “same day” service, an additional 20% charge will apply. The unit requiring service must arrive before 10:00am.

***Post-repair warranty is standard on replaced parts and repaired problem(s) for 1 year (parts and labor) or 3,000 coffees, whichever comes first.  This does not include the Exceptions & Exemptions highlighted.