Drip tray

Is it normal for water to run into the drip tray every time that coffee has been dispensed?

Yes, after each occasion on which coffee is dispensed, the residual water is conveyed into the drip tray via a special valve.

Everyday care

To ensure that your IMPRESSA or ENA produces top-quality coffee and functions correctly, the machine should be cleaned and maintained on a daily basis. You should proceed as follows:

• Empty coffee grounds container and drip tray every day and rinse with hot water.
• Clean and de-scale the machine or change the CLARIS plus filter cartridge when instructed to do so in the display.
• Wipe the machine surface with a damp cloth or wipe the coloured front panels with the JURA caring cloth.

Caramelised coffee beans

To ensure that your machine provides satisfaction for a long time and to avoid repairs, please note that the grinder on your JURA coffee machine is not suitable for coffee beans that have been treated with additives (e. g. sugar) during or after roasting.

Use of such coffee mixtures can result in damage to the grinder. Any repair costs incurred as a result are not covered by the warranty provisions.

Integrated cleaning programme

The cleaning programme for your IMPRESSA E65 can be started in either of two ways:

• With symbol prompt:

If the "cleaning"symbol flashes, press the Maintenance key and hold it down until the "empty tray" symbol is displayed.

• Without symbol prompt:

If the "coffee ready" symbol lights up, press the Maintenance key and hold it down until the "empty tray" symbol is displayed.

• Note: as long as the "empty tray" symbol is illuminated, the cleaning programme cannot be started.
• Tip: always remove the drawer for approx. 10-15 seconds, even if it had already been emptied prior to starting the programme.
• Tip: to start the cleaning programme, press the Maintenance key and hold it down until the "empty tray" symbol lights up.

Integrated de-scaling programme

To start the de-scaling programme, the machine must not be switched on.

The de-scaling programme for your IMPRESSA E65 can be started at any time with or without symbol prompt.

• With symbol prompt:

Switch your machine off and leave it to call down for 2h. The press the Maintenance key and hold it down until the "empty grounds container" symbol lights up.

• Without symbol prompt:

Switch your machine off and leave it to call down for 2h. The press the Maintenance key and hold it down until the "empty grounds container" symbol lights up.

If the machine continues de-scaling for an extended period, the de-scaling programme was started with too much liquid or the water was replenished before the tank was empty.

• Tip: start the de-scaling programme again with 0.5l water. During the de-scaling programme, the water tank is completely emptied. Please do not replenish the water until the "fill water" symbol lights up.

If the "machine scaled" symbol lights up even though the CLARIS filter has been inserted, the filter was not programmed.

• Tip: remove the filter and run the de-scaling programme. Then insert a new filter and program the machine correctly.
• Note: please remove the CLARIS filter from the water tank during the de-scaling programme. If nevertheless the filter is not removed, the coffee will taste unpleasant as the filter will be soaked with de-scaling solution.

CLARIS filter change

The filter change programme can be started at any time in either of two ways:

• With display prompt:

If the "coffee ready" symbol lights up in the display and the "replace filter" symbol flashes, switch your IMPRESSA E65 off and hold the Maintenance key down until the "replace filter" and "open tap" symbols light up. Insert a new filter and turn the rotary knob from "Coffee" to "Steam". The machine now begins to rinse the filter.

• Without display prompt:

If the "coffee ready" symbol lights up in the display, switch your IMPRESSA E65 off and hold the Maintenance key down until the "replace filter" and "open tap" symbols light up. Insert a new filter and turn the rotary knob from "Coffee" to "Steam". The machine now begins to rinse the filter.

• Note: the water may be slightly discoloured, but this is not hazardous to health.
• Tip: if the volume of drinks dispensed is low, the CLARIS filter cartridge should be replaced every two months, even if the prompt to do so does not appear in the display.

Coffee taste and temperature

Coffee taste:

Are you unhappy with the taste of the coffee? If the coffee tastes unpleasant, this could be due to any of the following reasons:

• The de-scaling programme was run with CLARIS filter cartridge inserted. In that case, take out the filter, insert a new one and program the machine accordingly.
• Your coffee beans are "sour". Empty the bean container and fill it with fresh beans.
• Tip: when drawing a cup of coffee you have the option of choosing the coffee strength. If you press the key only briefly, you will get a mild coffee/Espresso, if you hold the key down longer you will get a standard strength coffee/Espresso. If you continue to press the key, you will get a strong coffee/Espresso. Make sure you read the message shown in the display!

Coffee temperature:

Is your coffee not hot enough? The following are some commonly found reasons why the coffee might not be hot enough:

• If you are not using a CLARIS filter cartridge, your machine may be furred. Check the water hardness, program this correctly and de-scale the machine.
• Tip: heat up your cup!

Milk foam

If the milk does not go frothy, the frother is blocked. Remove the frother and clean it thoroughly.

• Please note that the frother must always be cleaned thoroughly after a drink has been dispensed (with froth).
• Note: the fat content of the milk has no effect on the froth. Even skimmed milk can be used.
• Tip: if you are not using a CLARIS filter, the de-scaling programme can be run, as lime deposits can impede the drawing off of steam.

Display and text messages

"open tap" symbol appears: System is empty after steam has been drawn off or after a repair.

• Tip: keep filling with water until "close tap" symbol appears.

"general troubles" symbols: It is not possible to dispense coffee any more.

• Tip: Unplug the machine and leave it to stand for approx. 1 hour. If the fault display does not go out, please contact Customer Support.

"empty grounds container / drip tray missing" symbol: Coffee grounds container is full or drip tray is missing. 

• Tip: empty coffee grounds container, wait 10 seconds before inserting drip tray.

"replace filter“ symbol: CLARIS filter cartridge needs to be replaced.

• Tip: switch the machine off to carry out the filter change.

MACHINE SCALED lights up although the CLARIS filter cartridge is in use.

• The CLARIS filter was inserted, but not programmed.
• Tip: remove the filter from the water tank and run the de-scaling programme. Then insert a new filter and program the machine accordingly.

MACHINE DE-SCALING appears for an extended period.

• The de-scaling programme was started with too much liquid or the machine was replenished with fresh water too early. During the de-scaling programme, the water tank must be completely emptied.
• Tip: run the de-scaling programme again with 0.5 l water.

COFFEE READY is displayed, but the coffee smells unpleasant.

• The de-scaling programme was run with CLARIS filter cartridge inserted. The machine was not programmed for filter operation.
• Tip: remove the used filter, insert a new filter and program the machine accordingly.